Refund Policy
Refund Policy
At sextoysthailandshop.com, we strive to ensure that every customer is satisfied with their purchase. Due to the intimate nature of our products, we have specific guidelines for returns and refunds to protect your privacy and maintain hygiene standards.
Eligibility for Refunds
Refunds are only applicable for products that are defective, damaged during shipping, or delivered incorrectly. For health and safety reasons, used or opened products are not eligible for a refund.
How to Request a Refund
To request a refund, please contact our customer support team within 7 days of receiving your order at:
- 📧 Email: support@sextoysthailandshop.com
- 📱 LINE: +66 80 976 4527
Processing Refunds
Once your refund request is approved, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please note that bank processing times may vary.
Exchanges
Exchanges are only available if the product received is defective or incorrect. Contact our support team to arrange an exchange. Shipping costs for exchanges will be covered by sextoysthailandshop.com in these cases.
Non-Refundable Items
- Used or opened products - Products damaged by misuse - Products outside the 7-day reporting window